How do I place an order?
To place an order, simply choose between the 3 options available: 1 month, 6 month or 12 month subscription at get_started. All you then need to do is fill out your address and payment details and we’ll take care of the rest. You will receive a confirmation email shortly after your ordered has been processed. If you need any help with your order, just call us on 03300882660 or send us an email at .
How can I contact you?
Give us a ring on 03300882660, email us at or write to us: 13 The Quad, 49 Atalanta Street, London, SW6 6TU. P.S: we love receiving letters, especially from little ones.
When will I receive the first box?
All orders received on or before the 15th of each month will receive their first box in the first few days of the following month. Orders received after the 15th will receive their first box in about 6 weeks.
Here’s an example:
Order placed on 8th March » First box received between April 1st - 7th
Order placed on 24th March » First box received between May 1st – 7th
When will my card be charged?
If you choose a monthly package, your card will be debited on the 15th of each month until you decide to cancel the subscription.
For 6-month and 12-month packages, your card will be charged as a 1-off payment at the time of your order. At the end of your subscription period, we will contact you to let you know that your subscription is coming to an end, giving you lots of time to choose your options for the next period.
How do I gift toucanBox?
To gift toucanBox, simply choose between the 3 options available: 1 month, 6 month or 12 month subscription at get_started. All you then need to do is fill out the lucky recipient’s name and address and enter your payment details. You will receive a confirmation email shortly after your ordered has been processed.
If you need any help with your order, just call us on 03300882660 or send us an email at .
How do I change my address?
To change your address, login to your account using your email address as the login and the password you chose at the time of ordering your box. In "my account" section, go to "subscription details" where you can edit your shipping and billing addresses.
How do I change my credit card details?
To change your credit card details, login to your account using your email address as the login and the password you chose at the time of ordering your box. In "my account" section, go to "subscription details" where you can edit your card information.
I forgot my password, can you send it to me?
If you forgot your password, simply click on the forgot password link when logging in to your account. You will receive an automatic email prompting you to change your password, just follow the steps.
I haven’t received my box yet, what should I do?
Well, it depends… If this is your first box, then it can take up to 6 weeks to receive it, depending on when you placed your order (see FAQ "When will I receive my first box"). If this isn’t your first box, and you haven’t received it after the 7th of the month, then please contact us and we will track it down for you.
How do I cancel my subscription?
To cancel your subscription, just give us a call on 03300882660 or email us at info@toucanbox.com and we’ll take care of it. No questions asked. If you’re on a monthly plan, your cancellation will be effective immediately, unless your box has already been shipped, in which case you will be charged for it. To make sure you don’t get charged for a box, just cancel before the 15th of any month. If you're on a 6-month or annual plan, your cancellation will be effective from the date you receive your final box. Easy!
Why is your phone number starting with 033?
033 numbers cost the same to dial as a call to a local number and, importantly, they also cost the same to call from a mobile and payphone as from a landline and are included in mobile call packages. We thought it was better than a freephone number, as 0800 numbers are not free to call from mobiles.
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